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Mobile-First Hotel Management: Why Desktop Systems Are Failing StaffJust go into the back office area of pretty much any small, independent hotel in the US, and there you have the picture. Some people will be struggling through an awkward interface dating back to somewhere around 2009 to update room status, schedule maintenance, or even determine which housekeepers are scheduled for what floor. In the meantime, all of the actual work is being done elsewhere in...0 Commenti 0 condivisioni 677 Views 0 Anteprima
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Why Communication Gaps Between Hotel Departments Hurt Guest ExperienceIntroduction Imagine this scenario. A traveler arrives at a hotel after a lengthy journey by air. The traveler had made a request for early check-in three days earlier. The request had been confirmed the same day the traveler arrived. Even then, the traveler had contacted the hotel while still at the airport. However, upon approaching the reception desk, the traveler discovers that their room...0 Commenti 0 condivisioni 718 Views 0 Anteprima
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Why Communication Gaps Between Hotel Departments Hurt Guest ExperienceIntroduction Imagine this scenario. A traveler arrives at a hotel after a lengthy journey by air. The traveler had made a request for early check-in three days earlier. The request had been confirmed the same day the traveler arrived. Even then, the traveler had contacted the hotel while still at the airport. However, upon approaching the reception desk, the traveler discovers that their room...0 Commenti 0 condivisioni 736 Views 0 Anteprima
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